We try to provide quality veterinary care in a timely
manner. No show and canceled appointments inconvenience
those who need access to veterinary care. We do, however,
understand that circumstances arise that are out of our
control, so in order to be respectful we have implemented
the following policy on missed appointments.
Cancellation of an appointment policy:
Please give us at least a 24-hour notice, so that we can
arrange for someone else who needs veterinary care to be
accommodated. If it is necessary to cancel your appointment
in less than 24 hours, we would appreciate a call as soon as
possible. Again, we understand that issues arise, however,
repeated (more than 2) last minute cancellations will be
charged an appointment fee of $45.
No-show appointment policy: A “No Show” is
a client that misses an appointment without the courtesy of
a cancellation call. The 1st time there is a “no show” on
the records there will be no charge to the client. A 2nd “no
show” will be charged an appointment fee of $45. A 3rd “no
show” will be charged an appointment fee of $45 and may be
discharged as a client.
Surgery appointment no show: A surgery or
sedated procedure “no show” is a client that misses a
scheduled sedated procedure without the courtesy of a
cancellation call. The 1st time there is a “no show” for a
scheduled sedated procedure there will be an appointment fee
charged of $45, the surgery may be rescheduled after the fee
is paid. The 2nd time there is a “no show” for a scheduled
sedated procedure, a $100 fee will be charged, the surgery
will not be rescheduled, and may be discharged as a client.
Payment Options
Payment is due at the time of services rendered. We accept
cash, checks (with an identification), Visa, Mastercard,
Discover, American Express, CareCredit, and ScratchPay.
Information for application on the later 2 are available
upon request.
Leashes and Carriers
For the safety of all animals, we request that your animal
be either on a leash or in a carrier. Our office is
located on a busy street and we would be devastated if
your pet escaped due to any unforeseen circumstances and
were injured or killed.
Contagious Disease
If your pet has been exposed to any contagious disease,
including but not limited to Parvovirus, Distemper, Kennel
Cough and is showing symptoms of the disease, we ask that
you keep your pet in your vehicle, inform us that you have
arrived and we will direct you further
Emergencies
We do handle emergencies for current clients. When an
emergency occurs we hope that you will have patience with
us as we may need to adjust appointments or wait times, as
a critical patient will need to take priority. We want to
assure you that if your pet was critically ill or injured,
their care would be a priority.
I understand these policies and will do my best to abide
by them and certify this information is true to the best
of my knowledge:
